Last updated: August 2026
Vernay respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit vernay.com.au, contact us, request samples or quotations, interact with our advertising, or use the Vernay Specifier Portal.
Vernay is an Australian supplier of single-origin French Oak and architectural timber products to architects, interior designers, builders, joiners and other trade professionals.
Our website is vernay.com.au.
For privacy enquiries, please contact:
Vernay
Email: he***@********om.au
Phone: 1300 001 608
We may collect personal information that you provide to us when you:
This information may include your name, business name, job title, email address, telephone number, project information and other information you choose to provide.
We may also automatically collect certain technical and usage information when you visit our website, including your IP address, browser and device information, approximate location, referring website, pages viewed and interactions with our website.
Vernay provides an online portal for approved trade and specification professionals.
If you request or receive access to the portal, we may collect and retain information associated with your account, including your name, business details, contact information, login information, sample requests, quotation requests and other activity associated with your account.
We use this information to administer your account, provide requested services, respond to enquiries and improve our service to trade professionals.
We may use personal information to:
You may opt out of marketing communications at any time by using the unsubscribe option provided or by contacting us.
The Vernay website uses cookies and similar technologies to operate the website, remember preferences, understand how visitors interact with our content and measure the effectiveness of our advertising.
Cookies are small data files that may be stored on your device when you visit a website.
Some cookies are necessary for website functionality, while others may be used for analytics, advertising and performance measurement.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.
We use Google Analytics to understand how visitors find and use the Vernay website.
Google Analytics may collect information including:
We use this information to understand website performance, improve our content and services, and understand which products and information are most useful to our visitors.
We use Google Ads to advertise Vernay products and services and to measure the effectiveness of our advertising campaigns.
Google Ads and related Google technologies may use cookies and other identifiers to collect information about interactions with our website and advertising.
This may allow us to understand whether someone arrived at the Vernay website through an advertisement and whether they subsequently completed an action such as submitting an enquiry, requesting a sample, requesting product information or accessing the Specifier Portal.
Where enabled, Google advertising technologies may also be used to create audiences and display relevant Vernay advertising to people who have previously interacted with our website.
Information collected through Google services is handled in accordance with Google’s applicable privacy policies and privacy settings.
When you submit information through a form on our website, we collect the information entered into that form together with technical information that may be required to process the request, maintain website security and prevent spam or misuse.
Our website may use automated spam detection, security and website protection services. Information submitted through website forms may therefore be processed by these services for security and fraud-prevention purposes.
Our website may contain links to or embedded content from third-party websites and services, including videos, maps, social media content or other external resources.
Embedded content may behave in the same way as if you visited the third-party website directly. Those providers may collect information, use cookies or track your interactions in accordance with their own privacy policies.
Vernay is not responsible for the privacy practices of third-party websites or services.
We do not sell your personal information.
We may disclose personal information to service providers that assist us in operating our business and providing our services, including providers of:
This includes Google and related service providers for website analytics, Google Ads, advertising measurement and campaign performance.
We may also disclose personal information where required or authorised by law.
Where service providers process information on our behalf, we expect them to handle that information appropriately and only for the purposes for which it has been provided.
We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business records, manage customer and portal relationships, meet legal and regulatory obligations and resolve disputes.
Information associated with a Specifier Portal account may be retained while the account remains active and for an appropriate period afterwards for business, administrative and legal purposes.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing a request.
Some technology and service providers used by Vernay, including providers of website analytics, advertising, hosting, communications or data storage services, may store or process information outside Australia.
Where this occurs, information may be subject to the privacy and data protection laws of the country in which it is processed or stored.
You can manage or disable cookies through your browser settings.
You can also manage how Google uses information for advertising through Google’s advertising and privacy controls.
Changing these settings may limit some website functionality and may affect our ability to measure website usage and advertising performance.
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices or legal requirements.
The current version will be published on this page with the date it was last updated.
If you have a question, concern or complaint about privacy or how Vernay handles personal information, please contact:
Vernay
Email: he***@********om.au
Phone: 1300 001 608
Website: vernay.com.au
